Privacy Policy

Last Updated:

1. Introduction

Trexalonzlyal ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trexalonzlyal.world and use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with the data practices described in this policy, you should not use our website.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our order form (name, email address, message)
  • Contact us via email
  • Subscribe to our newsletter
  • Interact with our website or social media

Under the Privacy Act 1988 (Cth), we are required to inform you that we collect personal information for the purposes of processing orders, providing customer service, and improving our services.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can control cookie preferences through your browser settings or our cookie consent banner. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders and inquiries
  • To improve our website and services
  • To analyze website usage and trends
  • To send you marketing communications (with your consent)
  • To comply with legal obligations
  • To protect our rights and prevent fraud

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities
  • Contractual necessity: To fulfill our contractual obligations to you
  • Legal obligation: To comply with applicable laws and regulations
  • Legitimate interests: To improve our services and prevent fraud

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our website and conducting our business
  • When required by law or to respond to legal process
  • To protect our rights, property, or safety, or that of our users
  • In connection with a business transfer or merger

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Order information: Retained for 7 years for accounting and legal purposes
  • Marketing consent: Retained until you withdraw consent
  • Website analytics: Retained for 26 months

7. Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • Right of access: Request a copy of your personal data
  • Right to rectification: Request correction of inaccurate data
  • Right to erasure: Request deletion of your personal data
  • Right to restrict processing: Request limitation of data processing
  • Right to data portability: Receive your data in a structured format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at relations@trexalonzlyal.world.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure servers and databases
  • Regular security assessments
  • Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Complaints

If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you may make a complaint to us. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • Email: enquiries@oaic.gov.au

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Trexalonzlyal
Suite G9/120-128 Gouger St
Adelaide SA 5000, Australia
Phone: +61 410 588 880
Email: relations@trexalonzlyal.world

Privacy Officer: For privacy-related inquiries, please contact us using the details above and mark your correspondence "Attention: Privacy Officer".